OTR Repairs Specialist (Trucking & Logistics)

Job Description: OTR Repairs Specialist (Trucking & Logistics)

Department: Maintenance / Fleet Operations Employment Type: Full-Time Location: Office-Based (Typically shifts aligning with US CST/EST).

Job Summary

The OTR Repairs Specialist serves as the primary point of contact for company drivers experiencing mechanical failures, flat tires, or accidents while en route. This role requires rapid assessment of mechanical issues, cost-effective sourcing of roadside assistance or repair shops, and assertive negotiation with vendors to guarantee quality repairs and fast fleet uptime.

Core Duties & Responsibilities

-Emergency Breakdown Coordination: Field incoming calls and messages from stranded OTR drivers; accurately diagnose mechanical issues remotely (e.g., air leaks, aftertreatment/DEF issues, brake failures, reefer malfunctions). Vendor Sourcing & Negotiation: Locate and dispatch mobile service technicians or authorize commercial repair shops (e.g., Loves, TA/Petro, independent heavy-duty shops) near the breakdown location --Cost & Estimate Control: Review, negotiate, and approve parts and labor estimates (POs) to ensure the company is not overcharged for parts or flat-rate roadside fees.

Required Qualifications

- Experience: Minimum 1–2 years (or more) of experience in US trucking breakdown , heavy-duty fleet maintenance, or commercial diesel shop service advising. Technical Knowledge: Strong understanding of Class 8 truck mechanics, trailers, reefer units (Thermo King/Carrier), and common fault codes . Geographical Awareness: Good understanding of US interstate highways to effectively direct drivers to the nearest safe repair hub. Language & Soft Skills: Excellent English communication skills to handle high-stress situations calmly

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