Refund policy
In short: you try it free for 7 days, no card. After paying you may revoke within 14 days and pay only for the part used. After 14 days we refund only in the cases below: fraud, a purchase by a minor, a double charge, or a service that failed through our fault.
What you buy
A digital Satelit subscription: access to the plan for 31 days and the AI tokens included. We deliver no physical goods, so there is nothing to send back.
Card payment, when open in the app, is made once. It does not renew automatically and we do not keep your card. At the end, the plan stops unless you pay again.
The free trial
A family’s first paid plan starts with 7 free days, no card. That is the time to test all you need before paying.
The right to revoke: 14 days
You may revoke within 14 calendar days from the day after payment, with no reason given (Civil Code, art. 1060).
When you pay, you expressly ask the service to start at once. So if you revoke, you pay only for what was supplied up to the day you tell us (art. 1064 para. 6). The rest goes back to your card.
How we calculate the amount
The part used is the larger of two: the days started out of 31, and the tokens your family spent out of those in the plan. A subscription is both time and tokens, so we count whichever you used more.
Example 1: Family, 200 lei, you revoke on day three having spent 5% of the tokens. The part used is 3 of 31 days, or 19.35 lei. You get 180.65 lei.
Example 2: the same plan on day three, but with 50% of the tokens spent. The part used is 100 lei. You get 100 lei.
If all the tokens are spent, the service was supplied in full and nothing is left to refund.
After the 14 days
We do not refund a started period only because you changed your mind. You had 7 free days and 14 days to revoke, and the payment does not renew by itself.
The cases below remain, and they have no 14-day limit.
When we refund at any time
Fraud: the card was used without the holder’s knowledge. The holder writes to us with proof (a report to the bank or the police). We refund the whole amount and stop the plan.
A minor: a child paid without a parent’s consent. The parent shows proof (the child’s document and the statement of the payment). We stop the plan and refund the amount, minus the part already used.
A double charge or a technical error: we refund all that was taken in excess.
A service that failed through our fault: we refund the part of the period when you could not use the plan.
This policy takes away none of the rights you have by law.
How to ask for a refund
Write to salut@satelit.md from your account’s address with the order number from the confirmation email. You may use the form below or any clear message.
We answer within 5 working days. The money leaves within 14 calendar days of the revocation, to the same card and in the same currency, with no fee from us. Your bank may show it a few working days later.
The bank allows one refund per payment, so we check the amount with you before sending it.
Revocation form
You may use the standard form in annex 6 to Law no. 1125/2002 or this model. To: the seller on the Legal information page.
I hereby give notice that I revoke the contract for the following service: Satelit subscription, order no. ______.
Paid on: ______. Name: ______. Address: ______. Signature (on paper only): ______. Date: ______.
If we disagree
You may write to us again or file a complaint with the Agency for Consumer Protection and Market Surveillance. You may also ask your bank to check the payment.
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